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Privacy Policy

Information We Collect

To fulfill your custom clothing orders, we collect the following information:

  • Identity & Contact Data: Name, shipping address, email address, and phone number.

  • Measurement Data: Specific body measurements provided for custom garments.

  • Payment Information: Processed securely via our third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card details.

  • Technical Data: IP address and cookies to improve your browsing experience.

How We Use Your Data

We use your information to:

  • Process and manufacture your custom orders.

  • Arrange international shipping and customs documentation.

  • Communicate updates regarding your order status.

  • Comply with legal and tax obligations.

International Shipping & Data Transfer

Since we ship to various countries, your data may be transferred across borders to shipping carriers and customs authorities. By placing an order, you consent to this transfer of information necessary for delivery.

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Refund & Return Policy

Because our items are handmade and tailored specifically to your requirements, we maintain the following strict policies

  • Once a custom order has been accepted and production has begun, we do not offer refunds, cancellations, or exchanges. Each piece is unique to your specifications and cannot be resold.

  • Refunds or exchanges are only granted if the product arrives with a manufacturing defect.

  • You must notify us of any defects within 7 days of receiving the item, providing clear photographic evidence.

  • Savasalang is not responsible for items damaged, lost, or delayed during the shipping process. Once the package leaves our facility, the carrier assumes responsibility. We recommend customers contact the shipping provider directly for any transit-related issues.

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Important Legal Disclosures

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  • Accuracy of Measurements: For custom orders, the customer is responsible for the accuracy of the measurements provided. We are not liable for fit issues resulting from incorrect data submitted by the user.

  • Customs & Duties: Customers are responsible for any import duties, taxes, or customs fees incurred by their respective countries.

  • Data Retention: We keep your order data for as long as necessary to fulfill the purposes outlined in this policy or to meet legal/tax requirements.

Your Rights

Depending on your location (such as the EU/UK under GDPR), you may have the right to access, correct, or delete the personal data we hold about you. To exercise these rights, please contact us at savasalang.

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